This Service is a one-stop-solution for Managing the multichannel customer experience. Creating a 360 – degree Customer view from customer-level digital data combined with traditional data sources.
Providing deeper customer insights from various structured and unstructured data sources. Building Models for predictive marketing analytics. Contextual categorization of customer engagement across inbound and outbound channels. And compelling customer experiences tailored to each unique customer’s journey across any Customer Intelligence or Campaign Management Practice.
Helping marketing departments to operate more efficiently and demonstrate greater responses for Campaigns executed.
Solution used by Industries: Banking, Telecommunication, Financial, Government, FMCG, E-commerce, and Manufacturing.
Offering Includes:
Customer 360 View
Profiling &
Customer Intelligence
Omni-Channel Communication Integration Layer
Social Media
Handle Integration & Analytics
Channel Market
Analysis,
Survey Analysis
A/B
Test
Analysis
