The Challenge We Solve
SAS 9.4 to SAS Viya Analytics Pro
Your Life Sciences clinical data workloads are moving to SAS Viya Analytics Pro. This is more than a version upgrade — it’s a shift in interface, engine, and ways of working. Nupeak’s role is to make that shift smooth, fast, and confidence-building for every user.
⚡ Nupeak’s approach: We don’t just replicate your SAS 9.4 workflows in Viya — we use the transition as an opportunity to modernise your entire clinical analysis pipeline.
Customer Success Plan
4-Pillar Roadmap for SAS Viya Adoption
Four outcomes every Life Sciences customer should experience within the first 90 days — and a standing partnership that never has an end date.
Foundation & Onboarding
A structured kickoff, guided environment walkthrough, and early-win exercises replicating 2–3 familiar SAS 9.4 workflows directly in Viya — from day one.
- Stakeholder alignment & SAS Viya UI orientation
- CAS tables, data access & core navigation setup
- 9.4 → Viya terminology mapping guide
Change Management & Enablement
Role-based training for Analysts, Statisticians, and Data Managers — delivered as webinars and live hands-on workshops using real clinical data scenarios.
- Role-based tracks: Analyst / Statistician / Data Manager
- Change champions network & communication plan
- Bi-weekly deep-dives + recorded session library
Productivity & Value Optimisation
Advanced feature enablement, efficiency benchmarking against your SAS 9.4 baseline, and reusable analysis templates for clinical data tasks.
- Studio flows, visual analytics & automation enablement
- Turnaround benchmarked vs SAS 9.4 baseline
- Weekly live office hours for in-flight project support
Sustained Success & Growth
Pillar 4 has no end date. It's the standing model for how Nupeak stays engaged — quarterly reviews, expansion roadmapping, and a continuous feedback loop.
- Quarterly health-check & adoption business review
- KPIs: user adoption rate, time-to-proficiency, NPS
- Expansion roadmap for additional Viya capabilities
Engagement Model
Who You Hear From & How Often
Structured, named ownership at every phase — so your clinical analytics team always knows who to call and what’s coming next.
| Pillar | Cadence | Format | Nupeak Owner |
|---|---|---|---|
| 01 Foundation & Onboarding | Weekly | Live walkthroughs + reference guides | Onboarding Lead |
| 02 Change & Enablement | Bi-weekly | Webinars + hands-on workshops | Training Team |
| 03 Productivity Optimisation | Weekly office hours | 1:1 / small-group live support | Solutions Consultant |
| 04 Sustained Success | Quarterly | Business review + roadmap session | Customer Success Manager |
Value-Added Services Bundle
7 Service Pillars Across the Full SAS Viya Lifecycle
Beyond the software license — Nupeak covers every stage from first install through to long-term operations. Service 06, the SAS Qualification Service, is our specialist offering unique to Life Sciences.
Installation & Deployment
- SAS Viya on Cloud / OpenShift / Kubernetes
- Environment configuration & validation
- Integration with AD, SMTP, Storage & DB
Migration & LTS Upgrade
- SAS 9.4 → SAS Viya full migration
- Content migration: users, jobs, reports, models
- Validation & production cutover support
Managed Services (Annual)
- Incident & problem management
- Performance tuning & capacity planning
- Security, access management & backups
Integration Services
- Oracle, SQL Server, PostgreSQL, DB2
- Cloud: AWS / Azure / GCP
- LDAP / AD / SSO / API & GitHub
OpenShift / Kubernetes Admin
- Cluster monitoring & node management
- Storage, networking & scaling
- Patching, upgrades & performance optimisation
SAS Qualification Service (IQ/OQ/PQ)
- Architecture & infrastructure planning
- Prerequisite verification & IQ/OQ plan</li
- IQ / OQ / PQ testing & exception resolution
- IQ/OQ execution summary & sign-off report
Optional Add-On Services
- Disaster Recovery setup
- Onsite support model
- SSO configuration
Life Sciences · Regulatory Compliance
SAS Qualification: IQ / OQ / PQ
Before any Life Sciences team can rely on SAS Viya for clinical data analysis, the platform must be formally qualified. Nupeak delivers the full IQ/OQ/PQ cycle — the pre- and post-implementation validation that keeps your environment audit-ready.
