Problem Statement
The System should be able to easily configure a chatbot with the requisite query/ response data feed on various schemes/ programs to enable interaction to enable seamless citizen engagements.
FAQs shall be easily embedded into the system. The system shall enable pre-defined smart answers to their general queries.
Value Proposition
A Chatbot is a Natural Language Processing based solution running on the query string execution.
Key Feature Includes –
- Pre-Suggested Keywords with a welcome screen
- Conversation Maturity using NLP Capability
- Autonomous Reasoning
- Predictive in nature
- Emoji based human like approach
- User can jump between Categories at any layer of hierarchy.
Solution Strategy
Conversation Design Flow
- •Ranked Questionnaires
- •ML based Responses of Questions
- •Multi-Layer Hierarchy basis User Preference
Intent Creation
- •Analyses terms, phrases & character strings that indicate sentiment
- •identifies an author’s tone or attitude
- •Human Like Approach
Multilingual User Interface
- •Web-based UI (Supportive on Mobile)
- •Short & Simple Interactive UI
- •History Maintenance for Queries